![]() ![]() ![]() We aren’t meeting the needs of our patients as best we can-and we aren’t meeting our own needs. We put our heads down and try our best, but it doesn’t meet our expectations. The connection to purpose is being replaced with typing, clicking boxes, and a rushed pressure to move ever faster. Relationships have become harder to establish, both with patients and colleagues. The business of medicine has slowly replaced personal connection. What has changed is the way medicine happens. The hours of our profession aren’t much different, and patients aren’t much sicker. The World Health Organization recently recognized burnout as an illness, bringing international attention to a problem that has received increased scrutiny in the United States for years. But increasingly, health care professionals are experiencing burnout. The culture of medicine is like no other. For better or worse, we push ourselves to physical and emotional exhaustion. We take pride in the hours and difficult decisions. We one-up each other with stories of working beyond our limits. This is one of a series of GOOD NOTES blogs about our mission to elevate the health system and university as models for the nation. We recognize that engaged employees directly correlate to the positive experience of care for those we work with.In conjunction with a university-wide effort, University of Utah Health has launched a six-month Strategy Refresh Initiative to establish our path forward during the next five years, 2020 – 2025. Excellent care delivery, individuals satisfied with care and services, improved health, lower costs and the well-being of employees. Vail Place recognizes the importance of all four drivers to reach the Quadruple Aim. We embraced technology and new ways to stay connected and get support during these challenging times. As Vail Place pivoted during the pandemic, employees were supported and encouraged as we shifted how we provide virtual services. The award highlights Vail Place’s dedication to its team, which is in turn deeply dedicated to, and motivated by it’s vital work providing person-centered, high quality care. Vail Place cares deeply for their employees which is reflected by being named to the list of StarTribune Top Workplaces in 20! The annual award is based on an independent survey sent to employees that questions employee engagement, organizational health and workplace satisfaction. 84% – Reduction in unnecessary rehospitalizations for North Memorial from Vail’s Rapid Access to Case Management.$170,000+ – Annualized reduction in cost of care for North Memorial Health from Vail Connect partnership.$5,000/day/person – Average cost of psychiatric hospitalization Twin Cities Metro (MN Hospital Association).$6/day/person – Average cost across all Vail Place programs.Our services have demonstrated cost savings by reducing rehospitalizations and Emergency Department visits. Vail Place is proactive and engage in discussion with people about their health. We help people make appointments for routine care. We encourage people to make healthier choices. Additionally, Vail went tobacco free in 2019 and we offer support and assistance in locating quit plan resources. Through our health survey, we ask individuals about food, exercise, substance use and we ask them if they want to set a health goal. In addition to helping people address their mental health challenges, we also focus on physical health. Vail Place is not only person-centered, but our philosophy is based on Whole Person Care. Respectful, effective and a valuable service that help keep people’s mental health stable! We strive for excellent care and service delivery and as a result, the experience the person has when engaged with our services as evidenced by the graphic below. Vail Place always has the person engaged in services as the center of all we do. Many organizations have viewed the 4th driver to be the care team’s well-being noting that staff satisfaction and engagement is critical in delivering quality care to individuals. More recently, we have heard about the Quadruple Aim. ![]() The individual who is receiving care or services is the core of the model, with the goal of improved care, health and satisfaction. The “Triple Aim” is a common term in healthcare reform with a focus on client experience, lower costs and improved health of the population. ![]()
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